Returns Information
**PRIOR TO ANY RETURN PLEASE CONTACT US**
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 28 days of receipt. “Original condition” means the following:
- Include all tags and packaging. Item may not have been used for purposes other than trying item on. Item may not be damaged or have any indications of wear that could prevent the item from being re-sold. We will issue a refund on receipt, or exchange the item for a different size/color if preferred. Please note the following: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
All refunds will be given as soon as possible. The refund will take place onto the card used for purchasing. Under certain circumstances we may refund the return postage i.e. if the goods are faulty or damaged. However, in the case of incorrect ordering, wrong size or fit, and undisclosed reasons for return the customer will be expected to pay the postage cost.
For health and safety reasons all returned goods, for whatever reason, must be returned clean and dry. Returned goods that are not clean will not be dealt with.
Order Confirmation, Receipts and Bills
We will e-mail you confirming that we have received your order. You will receive a till receipt and an invoice/packing note with the goods when they are delivered. Any mistakes in billing or receipts will be corrected as soon as possible.
Complaints & Faulty Goods
We will provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the customer ordered. We will give all refunds as soon as possible. We will keep you informed of what action we are taking.
Statutory Rights
Your statutory rights are not affected by any of the above.
ABOUT US
We are a small but perfectly formed independent business in the heart of Keswick specialising in quality outdoor footwear and brands with a difference.
Run by us, Alex & Kerrie Charlton.
SHOP LOCAL
- The leading Stockists of Hanwag, Aku, & Hunter in Keswick among many other brands.
All Rights Reserved