Delivery Information

Delivery

Parcels require a signature. A card will be left if there is no one at home. A delivery address can be specified if you know you won’t be in to sign for your order.

We offer the following delivery options:

Order Value under £50 – £2.95
Order value over £50 – FREE Delivery mainland UK

Next Day Delivery is available at a charge of £8.95. To make sure next day delivery is available for your specific item please contact us on  017687 80794 to arrange delivery and payment.

We are sorry, but products purchased from our onlie store can only be billed or shipped to destinations within the UK.

Customer Service

We will make every effort to offer you good service and if you have a problem please email the details and we will do everything we can to solve the problem. However, there has to be some terms and conditions with any purchase over the internet and they are listed below.

Prices

All prices payable for the items ordered are clearly set out on the web site. All prices are inclusive of any VAT payable. The price of delivery will be clearly shown at the shopping cart page.

A considerable amount of product information is included on the site but if there is anything you do not understand, or if you want more information, please contact the Keswick Boot Co by phone on 017687 80794 or by E Mail on info@thekeswickbootco.co.uk

Availability

Payment will not be taken until the goods are despatched. Only those items which we normally hold in stock are offered on our site. However, occasionally we may not be able to supply a particular item within 2/3 working days, in which case we will not take payment and we will notify you of the expected delivery date. You may then decide whether you want to wait for the item or you may cancel your order.

Guarantees, Returns and Refunds

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 28 days of receipt. “Original condition” means the following:

• Include all tags and packaging. Item may not have been used for purposes other than trying item on. Item may not be damaged or have any indications of wear that could prevent the item from being re-sold. We will issue a refund on receipt, or exchange the item for a different size/color if preferred. Please note the following: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
• The cost of returning the item to us is your responsibility.

All refunds will be given as soon as possible. The refund will take place onto the card used for purchasing. Under certain circumstances we may refund the return postage i.e. if the goods are faulty or damaged. However, in the case of incorrect ordering, wrong size or fit, and undisclosed reasons for return the customer will be expected to pay the postage cost.

**PRIOR TO ANY RETURN PLEASE CONTACT US**

For health and safety reasons all returned goods, for whatever reason, must be returned clean and dry. Returned goods that are not clean will not be dealt with.

Order Confirmation, Receipts and Bills

We will e-mail you confirming that we have received your order. You will receive a till receipt and an invoice/packing note with the goods when they are delivered. Any mistakes in billing or receipts will be corrected as soon as possible.

Complaints & Faulty Goods

We will provide the option of a full refund, within a reasonable time, if the goods turn out to be faulty or different from those the customer ordered. We will give all refunds as soon as possible. We will keep you informed of what action we are taking.

Statutory Rights

Your statutory rights are not affected by any of the above.